Frequently Asked Questions
How much is shipping?
We offer free shipping for all orders within Singapore, and a flat rate of S$20.00 for all international orders, regardless of size, weight and location.
How can I pay?
At the moment, the only payment method offered is PayPal. We are however, looking to add more methods, and will keep you posted via our newsletter.
Can I track my order?
All orders can be tracked. You will be given a tracking number upon shipment, which you may then use to track your order(s).
Something I want is out of stock
Due to the artisanal nature of our products, they are rarely re-stocked save for certain wardrobe staples and grooming products. Most, if not all products sold on Kevin Seah Online are, however, made in-house or to our specifications in very limited quantities, and, more often than not, from fabrics and materials that are not readily available.
Nevertheless, we appreciate your feedback and consumer demand. Should there be sufficient demand for a product that was once offered on our store, we will do our utmost (where possible), to re-stock.
How long does shipping take?
Orders are sent out within 24 hours (Monday to Friday).
In our experience, international orders usually take 3 weeks to 1 month before arrival. However, we cannot guarantee that orders will arrive within this time frame.
Do you accept returns?
At Kevin Seah, customer satisfaction is a top priority. Consequently, if you are unhappy or other dissatisfied with your purchase, we will refund all orders within 14 days of purchase, provided the item is in the same condition when shipped and in its original packaging. However, as per our terms, we ask that customers wishing to return their items bear the cost of shipping.
All damaged items may be refunded within 7 days of arrival. However, in this case, we ask that you first send us an email stating the nature of damage and (where possible) the cause of damage. Please be aware, however, that we take note of the condition of all items before shipping, and we reserve the right to decline a refund should the item be damaged by, or be deemed to have been damaged by the customer.
I have another question/feedback/product suggestion
Please contact us at firstname.lastname@example.org. We will try our utmost to reply within 24 hours.